Privacy Policy for Zimbo Menu

Last Updated: August 6 2024

1. Introduction

Zimbo Menu ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our mobile applications, website, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Who We Are and How to Contact Us

• Company Name: Zimbo Menu
• Registered Address: United Kingdom
• Email: [email protected]
• Website: zimbomenu.com

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the email address above.

3. Personal Data We Collect

We collect personal data necessary to provide and improve our services. The types of personal data we may collect include:

• Account Data: Name, email address, password, telephone number, country and language preferences, WhatsApp number, ID verification documents (photo ID and selfie).
• Order and Delivery Data: Delivery address, order history, product names and quantities, special instructions.
• Location Data: Address, postcode, city, country, GPS coordinates (with your consent).
• Device Information: Device ID, IP address, operating system, app usage data.
• Payment Data: Payment method, transaction history, partial credit card information (processed through secure third-party payment providers).
• Customer Support Data: Communications with customer support, feedback, and reviews.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• Account Management: Account creation and verification, profile management, and personalization.
• Order Processing and Fulfillment: Order management, payment processing, and delivery coordination.
• Communication: Customer support, service-related communications, marketing, and promotions (with your consent).
• Security and Fraud Prevention: Security measures, fraud prevention, and legal obligations.
• Analytics and Improvements: Usage analysis, service improvements, and content personalization.

5. How We Share Your Personal Data

We may share your personal data with:

• Sellers and Delivery Partners: To facilitate order processing and delivery, and for direct communication via WhatsApp.
• Service Providers: Third-party vendors for payment processing, data analysis, hosting services, and customer service.
• Legal and Regulatory Authorities: If required by law or to protect the rights, property, or safety of Zimbo Menu, our users, or others.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of our business.

6. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence, including the United Kingdom. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data under certain circumstances.
• Objection: Object to the processing of your data for direct marketing or other purposes.
• Restriction: Request restriction of processing under certain conditions.
• Data Portability: Request a copy of your data in a machine-readable format.
• Withdrawal of Consent: Withdraw consent where we rely on it to process your data.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

We implement technical and organizational measures to protect your personal data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control the use of cookies through your browser settings.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

12. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date or through other appropriate channels.

14. Algorithmic Decision-Making

We may use automated decision-making processes to improve your experience. These processes are subject to human oversight. You can request human intervention if an automated decision affects you adversely.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Website: zimbomenu.com

By using the Zimbo Menu Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.